SUPPORT

HUMAN HAIR

• Most natural movement & look

• Can heat-style freely

• Longest lifespan

• Higher investment

Synthetic Hair

• Keeps style after washing

• Vibrant colors

• Budget-friendly

• Limited heat use

Will a hairpiece cause more hair loss?

No. When properly worn and cared for, toppers and wigs will not damage your natural hair or scalp. They’re here to support your confidence during thinning or hair loss.

Will hairpieces feel heavy or hot?

Not at all — unless you choose very high density. Most hairpieces are made with a lightweight and breathable design for your all-day wear comfort.

Tip: Lace-base hairpieces are perfect for warm weather.

Can l swim with a topper or wig?

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

Privacy Policy

Our strict security and privacy policies ensure that the information you trust is safe and private. Information can only be accessed by staff to help you, and third parties can only access it if you give written permission or assist in criminal investigations. WigArua.com is the sole owner of the information collected on this website, and we guarantee that we will not sell, share or rent your information to any outside parties.

Refund Policy

WigAura General Item Return Policy

Customer satisfaction is at the top of our list here at WigAura. To ensure our customers enjoy a seamless shopping experience, we have established comprehensive return and exchange policies.

ORDER CANCELLATION TERMS

All purchases qualify for fee-free cancellation within 24 hours of transaction completion. Subsequent cancellation requests initiated beyond this period will incur a 5% processing fee calculated on the total order amount. Cancellation privileges terminate immediately upon commencement of shipment procedures.

For post-delivery concerns, customers may reference our Returns Policy for guidance on eligible items and corresponding procedures.

Special Provisions: Customized orders become irrevocable following production activation. Clients are expressly advised to thoroughly verify all specifications prior to confirming bespoke merchandise transactions.

Note: Customized products (e.g., custom cuts, colors) and services (e.g., custom hair services) are not eligible for returns or exchanges.

ELIGIBLE PRODUCTS

To qualify for a return, products must:

· Be in the original condition (unaltered, unworn, undamaged, free of styling products/odors).

· Have all original tags attached and be in their original packaging.

· Be returned within 30 days of the original shipment date.

INELIGIBLE PRODUCTS

· Altered, worn, washed, or damaged products.

· Custom orders, clearance items, final sale items, or Gift Gallery products.

· Custom hair services.

RETURN FEES

Customers are responsible for return shipping costs.

Note: Ineligible items will be returned to you at your expense.

RETURN PROCESS

Follow these steps to initiate a return:

1.Contact Us First.

2.Message us on WhatsApp at 8613801586597. Please include your order number and photos of the item(s).

3.Do not ship items without prior approval; unapproved returns may be refused.

4.Ship the Item(s) Once approved, ship the item(s) to the address provided.

5.Retain your proof of postage and tracking number; we are not liable for lost/stolen packages.

REFUND DETAILS

Eligible returns are refunded to the original payment method.

Refunds typically appear in your account within 3–9 business days after processing, depending on your financial institution.

IMPORTANT NOTES

· Returns are processed only after we receive and inspect the item(s).

· Refused packages (due to ineligibility or unapproved returns) will be sent back at the customer’s expense.

· Delays in bank processing are beyond our control.

Pls Note: The shipping address on the parcel that you received is not the return address. We are not responsible for any lost items if you return the parcel to this address.

Terms Of Service

This website is operated by WigAura.COM. Including all the information, tools and services provided to you (user) on this website, provided that you accept all the terms, conditions, policies and notices described here.

By visiting our website and/or buying things from us, you participate in our "service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies in This reference and/or is obtained via a hyperlink. These terms of service apply to all users of this website, including but not limited to users who are browsers, suppliers, customers, merchants, and/or content contributors.

Please read these terms of service carefully before visiting or using our website. By accessing or using any part of this website, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, you must not visit this website or use any services. If these terms of service are deemed to be an offer, acceptance is clearly limited to these terms of service.

Any new features or tools added to the current store should also comply with the terms of service. You can view the latest version of the terms of service on this page at any time. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use or access to this website after posting any changes signifies acceptance of these changes.

Part 1-Online Store Terms

By agreeing to these terms of service, it means that you are at least the age of majority in your state or province of residence, or you have reached the age of majority in your state or province of residence, and you have agreed that we allow any minor family members of yours to use this website.

You must not use our products for any illegal or unauthorized purpose, and you must not violate any laws of your jurisdiction (including but not limited to copyright laws) when using the service.yours to use this website.

You must not spread any worms or viruses or any destructive code.

Violation or violation of any terms will result in the immediate termination of your service.

Part 2-General Conditions

We reserve the right to refuse to provide services to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transmitted unencrypted and involve (a) transmission through various networks; (b) changes to meet and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during network transmission.

Without our express written permission, you agree not to copy, reproduce, copy, sell, resell or utilize any part of the service, use of the service, or access to the service or any contact information on the website that provides the service.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Part 3-Accuracy, Completeness and Timeliness of Information

We are not responsible if the information provided on this website is inaccurate, incomplete or not up to date. The materials on this website are for general reference only, and should not be relied on or used as the sole basis for making decisions without consulting the main, more accurate, complete or timely information sources. Any reliance on materials on this website is at your own risk.

This website may contain certain historical information. The historical information is definitely not up-to-date and is for your reference only. We reserve the right to modify the content of this website at any time, but we are not obliged to update any information on our website. You agree that you are responsible for monitoring changes to our website.

Part 4-Modifications to Services and Prices

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We are not responsible for any modification, price change, suspension or interruption of the service by you or any third party.

Part 5-Product or Service (if applicable)

Certain products or services may only be available online through the website. These products or services may be limited in number and can only be returned or exchanged in accordance with our return policy.

We have made every effort to display the colors and images of our products that appear in the store as accurately as possible. We cannot guarantee that any color display of your computer monitor is accurate.

We reserve the right, but no obligation, to restrict the sale of our products or services to anyone, geographic area or jurisdiction. We may exercise this right based on specific circumstances. We reserve the right to limit the number of any products or services we provide. At our sole discretion, we may change all product descriptions or product pricing at any time without notice. We reserve the right to stop any product at any time. In the case of prohibition, any quotation for any product or service provided on this website is invalid.

We do not guarantee that the quality of any products, services, information or other materials you purchase or obtain will meet your expectations, nor do we guarantee that any errors in the services will be corrected.

Part 6-accuracy of billing and account information

We reserve the right to reject any order you place with us. We can limit or cancel the number of purchases per person, family, or order at our discretion. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may try to notify you by contacting the email and/or billing address/phone number provided when placing the order. We reserve the right to restrict or prohibit our own judgment on orders that appear to be placed by resellers, resellers, or distributors.

You agree to provide up-to-date, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transaction and contact you as needed.

For more details, please check our return policy.

Part 7-Optional Tools

We may provide you with access to third-party tools, and we neither monitor them nor control or input them in any way.

You acknowledge and agree that we provide access to such tools "as is" and "available" without any form of guarantee, representation or condition, and no endorsement. We do not assume any liability arising from or related to your use of optional third-party tools.

Any use of the optional tools provided through this website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

Part 8-Third Party Links

Certain content, products and services provided through our services may include materials from third parties.

Third-party links on this website may lead you to third-party websites that are not related to us. We are not responsible for checking or evaluating the content or accuracy, and we do not guarantee and will not assume any responsibility or obligation for any third-party materials or websites or any other third-party materials, products or services.

Part 9-User comments, feedback, and other submissions

If you send certain specific submissions (such as entries) at our request or send ideas, suggestions, proposals, plans or other materials without our request, whether online, by email, post or other means ( Collectively referred to as "comments"), you agree that we can edit, copy, publish, distribute, translate and otherwise use any comments you forward to us in any media at any time without restriction. We are not obligated to (1) keep any comment confidential; (2) compensate for any comment; or (3) respond to any comment.

We can but are not obligated to monitor, edit or delete content that we decide to be illegal, offensive, threatening, defamatory, defamatory, pornographic, obscene, or other objectionable or violate any party's intellectual property rights or these terms of service.

You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or other illegal, abusive or obscene materials, or contain any computer viruses or other malicious software that may affect the service or the operation of any related websites in any way. You must not use false email addresses, impersonate others, or otherwise mislead us or third parties regarding the source of any comments. You are solely responsible for any comments you make and their accuracy. We are not responsible for any comments made by you or any third party, nor do we assume any responsibility.

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

Part 10-Personal Information

The personal information you submit through the store is subject to our privacy policy. Check our privacy policy.

Part 11-errors, inaccuracies and omissions

Sometimes, the information on our website or services may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, product shipping costs, shipping time and availability. If any information on the service or any related website is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions and change or update information or cancel orders at any time without notice (including after you submit the order).

We do not undertake the obligation to update, modify or clarify the information on the service or any related websites, including but not limited to pricing information, unless required by law. No update or refresh date is specified on this service or any related website, and it should not be deemed to indicate that all information on this service or any related website has been modified or updated.

Part 12-Prohibited Use

In addition to other prohibitions stipulated in the terms of service, you may not use this website or its content: (a) for any illegal purpose; (b) soliciting others to perform or participate in any illegal act; (c) violating any international, federal, Provincial or state regulations, rules, laws, or local ordinances; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, hurt, defame, defame, demean, intimidate, or based on gender, Discrimination based on sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other types of malicious code that will or may be Use in any way that affects the function or operation of the service or any related website, other website or the Internet; (h) Collecting or tracking the personal information of others; (i) Spam, phishing, medicine, excuses, spiders, crawling or scraping Wipe; (j) for any obscene or immoral purpose; (k) interfere with or circumvent the service or any related website, other website or the security function of the Internet. We reserve the right to terminate your use of this service or any related website due to your violation of any prohibited purpose. (j) Use for any obscene or immoral purpose; (k) Interfere with or circumvent the service or any related website, other website or the security function of the Internet. We reserve the right to terminate your use of this service or any related website due to your violation of any prohibited purpose. (j) Use for any obscene or immoral purpose; (k) Interfere with or circumvent the service or any related website, other website or the security function of the Internet. We reserve the right to terminate your use of this service or any related website due to your violation of any prohibited purpose.

Part 13-Disclaimer; Limitation of Liability

We do not guarantee, declare or guarantee that your use of our services will be uninterrupted, timely, safe or error-free.

We do not guarantee that the results that may be obtained as a result of using the service are accurate or reliable.

You agree that we may delete the service indefinitely from time to time or cancel the service at any time without notice.

You expressly agree that your use or inability to use the service is at your own risk. The services provided to you through this service and all products and services (unless we clearly state) are provided to you "as is" and "available" without any form of representation, guarantee or condition, whether express or implied, Including all implied warranties or conditions of merchantability, quality of merchantability, suitability for a particular purpose, durability, ownership, and non-infringement.

Transmission, or otherwise available through the service, even if notified of its possibility. Since some states or jurisdictions do not allow the exclusion or limitation of liability for indirect or incidental damages, in these states or jurisdictions, our liability should be limited to the maximum extent permitted by law.

Part 14-Compensation

You agree to indemnify us and our parent company, subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees , Defend and protect them from any claims or requirements, including reasonable attorney fees incurred by any third party due to your violation of these Terms of Service or the documents contained in it, or your violation of any law or third party rights.

Part 15-Severability

If any provision of these terms of service is determined to be illegal, invalid or unenforceable, the provision shall still be enforced to the maximum extent permitted by applicable law, and the unenforceable part shall be regarded as a separate service from these terms. The determination should not affect the validity and enforceability of any other remaining clauses.

Part 16-Termination

The obligations and responsibilities of both parties before the termination date shall continue to be effective after the termination of this agreement.

These terms of service remain valid until terminated by you or us. You can terminate these terms of service at any time by notifying us that you no longer wish to use our services or stop using our website.

If we unilaterally judge that you have failed or we suspect that you have failed to comply with any of the terms or provisions of these Terms of Service, we can also terminate this agreement at any time without notice. You will still be responsible for all due payments up to and including termination Date; and/or may therefore deny you access to our service (or any part of it).

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

Part 17-Entire Agreement

Our failure to exercise or enforce any rights or provisions of these Terms of Service does not constitute a violation of such rights or provisions

Connect With Us!

Get connected with us for any queries, information,anddetails about our services. Our team is always ready to serve you with everything you need. We are always at your service.

SUPPORT

Top Beginner Questions

HUMAN HAIR

• Most natural movement & look

• Can heat-style freely

• Longest lifespan

• Higher investment

Synthetic Hair

• Keeps style after washing

• Vibrant colors

• Budget-friendly

• Limited heat use

No. When properly worn and cared for, toppers and wigs will not damage your natural hair or scalp. They’re here to support your confidence during thinning or hair loss.

Not at all — unless you choose very high density. Most hairpieces are made with a lightweight and breathable design for your all-day wear comfort.

Tip: Lace-base hairpieces are perfect for warm weather.

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

Privacy Policy

Refund Policy

Customer satisfaction is at the top of our list here at WigAura. To ensure our customers enjoy a seamless shopping experience, we have established comprehensive return and exchange policies.

For post-delivery concerns, customers may reference our Returns Policy for guidance on eligible items and corresponding procedures.

Special Provisions: Customized orders become irrevocable following production activation. Clients are expressly advised to thoroughly verify all specifications prior to confirming bespoke merchandise transactions.

Note: Customized products (e.g., custom cuts, colors) and services (e.g., custom hair services) are not eligible for returns or exchanges.

To qualify for a return, products must:

· Be in the original condition (unaltered, unworn, undamaged, free of styling products/odors).

· Have all original tags attached and be in their original packaging.

· Be returned within 30 days of the original shipment date.

· Altered, worn, washed, or damaged products.

· Custom orders, clearance items, final sale items, or Gift Gallery products.

· Custom hair services.

Customers are responsible for return shipping costs.

Note: Ineligible items will be returned to you at your expense.

Follow these steps to initiate a return:

1.Contact Us First.

2.Message us on WhatsApp at 8613801586597. Please include your order number and photos of the item(s).

3.Do not ship items without prior approval; unapproved returns may be refused.

4.Ship the Item(s) Once approved, ship the item(s) to the address provided.

5.Retain your proof of postage and tracking number; we are not liable for lost/stolen packages.

Eligible returns are refunded to the original payment method.

Refunds typically appear in your account within 3–9 business days after processing, depending on your financial institution.

IMPORTANT NOTES

· Returns are processed only after we receive and inspect the item(s).

· Refused packages (due to ineligibility or unapproved returns) will be sent back at the customer’s expense.

· Delays in bank processing are beyond our control.

Pls Note: The shipping address on the parcel that you received is not the return address. We are not responsible for any lost items if you return the parcel to this address.

Terms Of Service

This website is operated by WigAura.COM. Including all the information, tools and services provided to you (user) on this website, provided that you accept all the terms, conditions, policies and notices described here.

By agreeing to these terms of service, it means that you are at least the age of majority in your state or province of residence, or you have reached the age of majority in your state or province of residence, and you have agreed that we allow any minor family members of yours to use this website.

You must not use our products for any illegal or unauthorized purpose, and you must not violate any laws of your jurisdiction (including but not limited to copyright laws) when using the service.yours to use this website.

You must not spread any worms or viruses or any destructive code.

Violation or violation of any terms will result in the immediate termination of your service.

We reserve the right to refuse to provide services to anyone for any reason at any time.

Without our express written permission, you agree not to copy, reproduce, copy, sell, resell or utilize any part of the service, use of the service, or access to the service or any contact information on the website that provides the service.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We are not responsible for any modification, price change, suspension or interruption of the service by you or any third party.

Certain products or services may only be available online through the website. These products or services may be limited in number and can only be returned or exchanged in accordance with our return policy.

We have made every effort to display the colors and images of our products that appear in the store as accurately as possible. We cannot guarantee that any color display of your computer monitor is accurate.

We do not guarantee that the quality of any products, services, information or other materials you purchase or obtain will meet your expectations, nor do we guarantee that any errors in the services will be corrected.

For more details, please check our return policy.

We may provide you with access to third-party tools, and we neither monitor them nor control or input them in any way.

You acknowledge and agree that we provide access to such tools "as is" and "available" without any form of guarantee, representation or condition, and no endorsement. We do not assume any liability arising from or related to your use of optional third-party tools.

Any use of the optional tools provided through this website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

Certain content, products and services provided through our services may include materials from third parties.

We can but are not obligated to monitor, edit or delete content that we decide to be illegal, offensive, threatening, defamatory, defamatory, pornographic, obscene, or other objectionable or violate any party's intellectual property rights or these terms of service.

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

The personal information you submit through the store is subject to our privacy policy. Check our privacy policy.

We do not guarantee, declare or guarantee that your use of our services will be uninterrupted, timely, safe or error-free.

We do not guarantee that the results that may be obtained as a result of using the service are accurate or reliable.

You agree that we may delete the service indefinitely from time to time or cancel the service at any time without notice.

The obligations and responsibilities of both parties before the termination date shall continue to be effective after the termination of this agreement.

These terms of service remain valid until terminated by you or us. You can terminate these terms of service at any time by notifying us that you no longer wish to use our services or stop using our website.

In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features and/or services shall also comply with these terms of service.

Our failure to exercise or enforce any rights or provisions of these Terms of Service does not constitute a violation of such rights or provisions

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