At Wigaura, we are committed to the longevity of your hair system. We offer comprehensive support to ensure your Wigs and Toppers stay beautiful for as long as possible.
- 6-Month Free Warranty (Manufacturing Defects)All our Full Wigs and Toppers(excluding Sale/Clearance items) come with a 6-month free warranty.
Coverage:ย This covers manufacturing defects such as abnormal shedding, bald spots, or significant color fading.
Service:ย We will professionally repair the base or add hair (refill) to restore density. This is a repair service, NOTย a replacement for a new unit.
Shipping:ย While repair labor is free, customers are responsible for all round-trip shipping costs.
- Post-Warranty & Paid Repair ServicesIf your item is out of the 6-month warranty period, or if the damage is accidental (e.g., torn lace, heat damage) and not covered by warranty, we still have you covered!
We offer paid services for:ย Base repairs, hair refilling/venting, and professional maintenance.
Process:ย Please contact our customer service with photos of the damage. We will assess the condition and provide a cost estimateย for the repair.
Note:ย Repair fees and shipping costs are the responsibility of the customer.
- Warranty ExclusionsThe free warranty becomes void under the following circumstances:
Base Damage:ย Rips or tears in the lace/silk base caused by handling or aggressive styling.
Alterations:ย Chemical processing (dyeing, bleaching) or physical alterations (cutting lace/hair) done by third parties.
Improper Care:ย Damage from glue/tape residues, sleeping, swimming, or negligence.
Important Notes:
Timeline:ย Repair services (both free and paid) involve intricate hand-tying work and may take up to 2 monthsย to complete.
Recommendation:ย To extend the lifespan of your unit, we strongly advise rotating between at least two hair systems.
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